TY  - BOOK
AU  - Smith F.,Ralph
TI  - Business process management and the balanced scorecard: using porcesses as strategic drivers 
SN  - 978470047460
U1  - 658.5  21
PY  - 2007///
CY  - New Jersey
PB  - Jonh Wiley & Sons, 
KW  - LOGISTICA
KW  - PLANIFICACION
KW  - PROCESOS
N1  - Material Bibliográfico en Estantería
ER  -