@book{16312,
	author = {Ríos Nouveau, Rodrigo},
	title = {Manual de servicio y atención al cliente /},
	editor = {Salesianos Impresores S.A.)},
	publisher = {Ed. Emprenden,},
	year = {c2009},
	address = {Viña del Mar :},
	edition = {1a. ed.}
}